Delivery Information

Providoor delivers to wider Melbourne, Mornington Peninsula, Bellarine Peninsula, Gippsland, Ballarat, Bendigo, Geelong, and Greater Geelong. Deliveries are made Wednesday through Sunday. Delivery days and windows vary depending on location.


Enter your postcode below to see which delivery zone you are in.


DELIVERY ZONE DELIVERY DAYS DELIVERY WINDOWS ORDER CUT OFF
M T W T F S S
VIC Melbourne Metro Overnight delivery (between midnight - 8am) OR Daytime delivery (between 9am - 6pm) 4pm, day before delivery
Ballarat Delivery between 6am - 6pm
Bendigo
Geelong
Greater Geelong
Mornington Peninsula
Outer Melbourne West
Outer Melbourne East
Outer Melbourne North
Gippsland
Gippsland South
Shepparton

Holiday Period 2021 Delivery Information

  • We're delivering Melbourne's best best restaurants over the holiday period.
  • We are delivering the week of Christmas, Wednesday 22nd though Friday 24th of December.
  • We are delivering the week of New Years, Wednesday 29th through Friday 31st December.
  • We do not offer delivery on Christmas Day, Boxing Day or New Years Day.
  • Order cut off remains as usual - order by 4pm for next day delivery. However we recommend ordering in advance as menus will likely sell out.
  • Delivery zones remain as usual for the above dates. Please refer to above table.
  • Feel comfortable to order in advance - we suggest all food is consumed within 48 hours of delivery so if you are wanting a Christmas Day feast, you can order for delivery on Friday 24 December.

General Delivery Information

  • Deliveries in VIC have a flat rate of $16.50 (note that orders with products from multiple sellers will pay $16.50 delivery per seller).
  • Deliveries are made with zero contact.
  • Your order is delivered in refrigerated trucks and comes packaged in a recyclable double core cardboard box, with an insulated lining and a cold gel pack.

Delivery Days & Windows

  • Refer to above table for delivery windows by delivery zones.
  • At checkout you are able to select your preferred delivery date - note that an error message will show if we don't delivery to your delivery zone on the date you have selected.
  • Once the order cut off for a particular date has passed, you will not be able to select it in the calendar.

Order & Delivery Communication

  • You will be sent an ‘order confirmation’ email with an invoice when you make your purchase.
  • Melbourne metro overnight deliveries (between midnight and 8am) will receive a text message with a tracking link the evening before delivery as well as a text message on delivery with a photograph for reference. Please note that delivery drivers will not knock or ring doorbells or intercom when making overnight deliveries.
  • Day time deliveries (between 8am and 6pm) will receive a text message with a tracking link the evening before delivery as well as a text message on delivery with a photograph for reference. Delivery drivers will also knock or ring the doorbell/ intercom when making the delivery.
  • All deliveries will be left unattended (subject to any reasonable directions from you with your order).
  • Please provide delivery instructions in the field at checkout (ie. leave on front porch, or apartment foyer access code). If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to ensure delivery can be left safely.

Support

Should you have any troubles with your delivery please email support@providoor.com.au with your order number and as much detail as possible.



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