Delivery Information

Delivery Zones & Days

Providoor delivers to wider Melbourne, Mornington Peninsula, Bellarine Peninsula, Gippsland, Ballarat, Bendigo, Geelong and greater Geelong.
Deliveries are made Wednesday through Sunday. Delivery days and windows vary depending on location.

Check your postcode below to see whether we deliver to you and on which days.

• Melbourne Metro – Wednesday, Thursday, Friday, Saturday, Sunday – overnight (midnight to 8am) & daytime (9am to 6pm) delivery windows available
• Ballarat – Thursday, Friday – deliveries are made between 6am and 6pm
• Bendigo – Thursday, Friday – deliveries are made between 6am and 6pm
• Geelong & Greater Geelong – Thursday, Friday, Saturday – deliveries are made between 6am and 6pm
• Mornington Peninsula – Wednesday, Thursday, Friday, Saturday – deliveries are made between 6am and 6pm
• Outer Melbourne East – Wednesday, Thursday, Friday – deliveries are made between 6am and 6pm
• Outer Melbourne West – Wednesday, Thursday, Friday – deliveries are made between 6am and 6pm
• Outer Melbourne North – Wednesday and Friday – deliveries are made between 6am and 6pm
• Gippsland – Friday – deliveries are made between 6am and 6pm
• Gippsland South – Friday – deliveries are made between 6am and 6pm
• Shepparton – Friday – deliveries are made between 6am and 6pm

Should you like to see Providoor deliver beyond these areas please fill out the form at the bottom of this page to let us know.

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General Delivery Information

• Delivery is a flat rate of $16.50 (note that orders with products from multiple sellers will pay $16.50 delivery per seller).
• Deliveries are made with zero contact.
• Your order is delivered in refrigerated trucks and comes packaged in a recyclable double core cardboard box, with an insulated lining and a cold gel pack.

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Delivery Windows

Orders placed by 4pm are eligible for next day delivery (where next day is applicable to your delivery area).To select a preferred delivery date in the future, use the calendar function at check out. Once you have entered your delivery address, only the days/ dates open for delivery to your area will be available to select.

For Melbourne Metro postcodes there are two delivery windows available:

• Overnight - delivered between midnight and 8am
• Day time - delivered between 9am and 6pm
• Select your preferred delivery window at check out

All regional deliveries are made between 6am and 6pm.

Please refer to the above information to see which days we deliver to different areas. Deliveries are made Wednesday through Sunday only (ie. no deliveries are made on Monday or Tuesday).

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Order & Delivery Communication

• You will be sent an ‘order confirmation’ with an invoice when you make your purchase.
• You will be sent an ‘order dispatch confirmation’ email when your order has been prepared by the restaurant.
• Melbourne metro overnight deliveries (between midnight and 8am) will receive an email and text message with a tracking link the evening before delivery as well as an email on delivery with a photograph for reference. Please note that delivery drivers will not knock or ring doorbells or intercom when making overnight deliveries.
• Melbourne metro day time deliveries (between 8am and 6pm) will receive an email and text message with a tracking link the evening before delivery, a text message when delivery is close, and both a text message and email receive an email on delivery with a photograph for reference. Delivery drivers will also knock or ring the doorbell/ intercom when making the delivery.
• Regional deliveries (between 6am and 6pm) will recieve an email and text message with a tracking link the evening before delivery, a text message when delivery is close, and both a text message and an email on delivery with a photograph for reference. Delivery drivers will also knock or ring the doorbell/ intercom when making the delivery.
• All deliveries will be left unattended (subject to any reasonable directions from you with your order).
• Please provide delivery instructions in the field at checkout (ie. leave on front porch, or apartment foyer access code). If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to ensure delivery can be left safely.

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Support

Should you have any troubles with your delivery please email support@providoor.com.au with your order number and as much detail as possible.

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