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Grocery

Grocery

Stock your kitchen with our curated selection
of fresh produce and pantry goods from
Melbourne's best suppliers.



Meatsmith
Expertly cut fresh and marinated meats,
ready-made meals and pantry essentials.


Kitchen & Table

Kitchen & Table

Shop Providoor's edit of kitchen and home
wares to bring the restaurant experience
home and make it a dinner party.



Minimax
Australian and European Cookware,
kitchenware, tabletop and giftware.

Salt&Pepper
A broad selection of dinnerware, kitchen
and home decorator accessories.

  • NOW DELIVERING TO WIDER MELBOURNE, MORNINGTON PENINSULA, BELLARINE PENINSULA, GIPPSLAND, BALLARAT, BENDIGO, GEELONG & GREATER GEELONG.


Frequently Asked Questions

How Providoor Works

What is Providoor?
Providoor is a marketplace designed to deliver food from Melbourne’s best restaurants to consumer’s doors. All meals are chef-prepared, restaurant quality and finished by you.

What does Providoor sell?
Providoor is primarily a marketplace for Melbourne’s best restaurants to sell finish-at-home meals. Bar, grocery and homeware products are also available through Providoor.

What does ‘finish-at-home’ mean?
‘Finish-at-home’ means there are a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This can involve an oven, stove or microwave - instructions can be found on each dish’s page listing.

What does ‘marketplace’ mean?
By ‘marketplace’ we mean a multi-seller platform - one that allows you to purchase from multiple sellers in one transaction.

Does Providoor deliver?
Providoor works with a world class, nationally trusted delivery partner to fulfil delivery of orders made through the platform. Click and collect is also available from select restaurants/ sellers. You can find all our delivery information here.



Restaurant Orders

Can I place an order over the phone/via email?
All orders must be placed via the Providoor website.

How long can I keep the food in the fridge before eating?
Each item will have a used by date marked on the packaging. Generally this will be 2-5 days after the delivery.

Can I add or remove items to/from my order?
Restaurants and stores have no way to edit an order once it has been made, you will need to place a second order or the first order can be refunded and a new order placed.

What preparation is required to serve the food? And are there instructions?
There are usually a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This varies and can involve an oven, stove or microwave - instructions can be found on each dish’s page listing as well as with your order (either printed or accessible through a QR code).

Can I order in advance?
Orders placed before 4pm are applicable for next day delivery. You can also select a date in advance using the calendar in checkout. Note that once you put in your delivery postcode only delivery days applicable to your address will show as ‘available’.

The dish that I wanted to order is no longer available - what happened?
Seasonal availability of ingredients and limited production of particular dishes can mean an item will sell out. If a dish sells out it will no longer appear on the platform for purchase.



Gift Vouchers

Are gift vouchers digital or physical?
Providoor gift vouchers are digital only and are emailed to you. We recommend entering your own email address at checkout and then forwarding your gift voucher to the recipient with the message of your choice, once received.

Why do I need to put in a delivery address and date at checkout when purchasing a gift voucher?
When purchasing a gift voucher online, our site requires customers to enter a delivery address and delivery date. This is requested as a security measure. You are welcome to enter your own delivery address however the delivery address will need to be within our delivery radius to allow the transaction. Regardless of the delivery date you select for your gift voucher, your gift voucher will be issued to your email inbox within one business day.

When will my gift voucher be sent to me?
Gift vouchers are manually processed and are emailed within one business day of purchase. If you have not received your voucher in that time frame please check your spam or junk folder before contacting customer support.

How do I redeem a gift voucher?
To redeem a gift voucher you will need to enter the voucher number in the coupon code field at checkout. Note that vouchers cannot be redeemed in conjunction with any other promotional code and are single use only.

I have a question relating to a gift voucher, who can I speak to?
Please email support@providoor.com.au



Delivery

Where do you deliver to?
As of Sunday 20 September 2020 Providoor delivered to both metropolitan Melbourne and regional Victoria. You can find all delivery zones including a postcode checker here.

How much does shipping cost?
Standard delivery is $16.50 per restaurant or store unless otherwise stated in their policies.

Why is there a delivery fee?
We charge a delivery fee to keep our restaurant commission rates low.

Is there a minimum order amount for home delivery?
There is no minimum order for delivery.

What time will my delivery arrive?
Metropolitan Melbourne deliveries can choose between an overnight (midnight to 8am) or daytime (9am to 6pm) delivery window. Regional Victorian deliveries are made between 6am and 6pm. Delivery orders receive a tracking link the night before delivery with an estimated delivery time within the chosen window. You can find all our delivery information here.

What happens if I am not home when the delivery arrives?
Deliveries are left according to all reasonable instructions provided by the customer. If there is a chance you will not be home when the delivery is made, please provide instructions for the driver so it can be left in a safe place. If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to enter. Otherwise, the delivery (including non-delivery) will be at the discretion of our delivery partner.

Can the driver call me when he arrives?
Please add any requests to the delivery instructions at the checkout. Note that you will be alerted via text message that your delivery will be arriving soon and also once your delivery has been made. Please find delivery communication information here.



Click & Collect

Can I pick up my order?
Some (not all) sellers offer the option to collect orders. This will be listed on each of their product pages and their main restaurant pages.

Can I do same day click and collect?
Some (not all) sellers allow same day click and collect. You’ll need to check with each restaurant individually. You can find their contact information here.

What time can I collect my order?
Each restaurant has different collection times. You’ll need to check with each restaurant individually. You can find their contact information here.



Customer Service & Support

How do I contact Providoor?
Please email support@providoor.com.au

What do I do if I have a complaint or query?
Please email support@providoor.com.au

How long will it take for Providoor to respond by email?
The Providoor customer support team is available on email 9am - 5pm 7 days a week. We prioritise urgent queries but you can expect a response within 24 hours.