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Events & Menu Collections

Events & Menu Collections

Providoor curated events,
and menu collections perfect
for any occasion.



- Dinner Parties Menus
- Christmas Menus
- New Years Eve & New Year's Day Menus - Coming Soon
- BBQ Packs - Coming Soon
- Broadsheet X Providoor Special Edition Boxes



Grocery

Grocery

Stock your kitchen with our curated selection
of fresh produce and pantry goods from
Melbourne's best suppliers.



Meatsmith
Expertly cut fresh and marinated meats,
ready-made meals and pantry essentials.


Kitchen & Table

Kitchen & Table

Shop Providoor's edit of kitchen and home
wares to bring the restaurant experience
home and make it a dinner party.



Minimax
Australian and European Cookware,
kitchenware, tabletop and giftware.

Salt&Pepper
A broad selection of dinnerware, kitchen
and home decorator accessories.

  • FREE DELIVERY ON ORDERS OVER $150 - USE CODE 'FREEDELIVERYVICTORIA' - T&C's APPLY


Frequently Asked Questions

About Providoor

What is Providoor?
Providoor is a marketplace designed to deliver food from Melbourne’s best restaurants to consumer’s doors. All meals are chef-prepared, restaurant quality and finished by you.

Where do you deliver to?
Providoor delivers to wider Melbourne, Mornington Peninsula, Bellarine Peninsula, Gippsland, Ballarat, Bendigo, Geelong and greater Geelong. here.

Can I order from multiple restaurants through Providoor?
You can order from as many restaurants or stores as you want, however there will be a delivery charge per brand.

How much does shipping cost?
Standard delivery is $16.50 per restaurant or store unless otherwise stated in their policies.

Why is there a delivery fee?
We charge a delivery fee to keep our restaurant commission rates low.

How far in advance can I order?
Orders placed before 4pm are for next day delivery. You can also select a date in advance using the calendar in checkout.

Is there a minimum order amount for home delivery?
There is no minimum order for delivery.

What time will my delivery arrive?
For Melbourne Metro postcodes there are two delivery windows available, overnight - delivered between midnight and 8am or day time - delivered between 9am and 6pm. All regional deliveries are made between 6am and 6pm.

What happens if I am not home when the delivery arrives?
We will deliver using reasonable endeavours, to the address nominated by you. All deliveries will be left unattended (subject to any reasonable directions from you with your order). If your nominated delivery address is an apartment, unit, or other secured building you must provide the access code, instructions, or such other means to enter. Otherwise, the delivery (including non-delivery) will be at the discretion of our Logistics partner.

Can the driver call me when he arrives as my doorbell/buzzer doesn’t work?
Please add any requests to the delivery instructions at the checkout.

Can I add or remove items to/from my order?
Restaurants and stores have no way to edit an order once it has been made, you will need to place a second order or the first order can be refunded and a new order placed.

Can I place an order over the phone/via email?
All orders must be placed via the Providoor website.

How long can I keep the food in the fridge before eating?

Each item will have a use by date listed before you will need to consume. Generally, 4-7 days after the delivery date.

Where are the cooking instructions?
Cooking instructions can be found on each product advert.

What do I do if I have a complaint or query?
Please contact the restaurant or store directly here.


How Providoor Works

What is Providoor?
Providoor is a marketplace designed to deliver food from Melbourne’s best restaurants to consumer’s doors. All meals are chef-prepared, restaurant quality and finished by you.

What does Providoor sell?
Providoor is primarily a marketplace for Melbourne’s best restaurants to sell finish-at-home meals. Bar, grocery and homeware products are also available through Providoor.

What does ‘finish-at-home’ mean?
‘Finish-at-home’ means there are a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This can involve an oven, stove or microwave - instructions can be found on each dish’s page listing.

What does ‘marketplace’ mean?
By ‘marketplace’ we mean a multi-seller platform - one that allows you to purchase from multiple sellers in one transaction.

Does Providoor deliver?
Providoor works with a world class, nationally trusted delivery partner to fulfil delivery of orders made through the platform. Click and collect is also available from select restaurants/ sellers. You can find all our delivery information here.



Restaurant Orders

Can I place an order over the phone/via email?
All orders must be placed via the Providoor website.

How long can I keep the food in the fridge before eating?
Each item will have a used by date marked on the packaging. Generally this will be 2-5 days after the delivery.

Can I add or remove items to/from my order?
Restaurants and stores have no way to edit an order once it has been made, you will need to place a second order or the first order can be refunded and a new order placed.

What preparation is required to serve the food? And are there instructions?
There are usually a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This varies and can involve an oven, stove or microwave - instructions can be found on each dish’s page listing as well as with your order (either printed or accessible through a QR code).

Can I order in advance?
Orders placed before 4pm are applicable for next day delivery. You can also select a date in advance using the calendar in checkout. Note that once you put in your delivery postcode only delivery days applicable to your address will show as ‘available’.

The dish that I wanted to order is no longer available - what happened?
Seasonal availability of ingredients and limited production of particular dishes can mean an item will sell out. If a dish sells out it will no longer appear on the platform for purchase.

Cancellation Policy
We may be able to cancel your order if there is more than 24 hours before the start of your scheduled delivery window. Please contact our team at support@providoor.com.au with your invoice number and our team will advise if it is possible to cancel your order.



Recycling & Packaging

Whilst we cannot currently facilitate the recycling of gel packs and internal packaging, please note we are looking into ways to reduce our environmental impact.

Can I recycle the silver insulated bag?
The silver insulated bag cannot be put in a home recycling bin. However, you can contact your local council and they will advise if there is a specific location in your area where you can take this item to be recycled.

Can I recycle the gel pack?
The contents of the gel pack you received inside your order is non-toxic. If you would like to empty the liquid from each of the squares down the drain, you can place the plastic in your recycling bin.



Delivery

Where do you deliver to?
As of Sunday 20 September 2020 Providoor delivered to both metropolitan Melbourne and regional Victoria. You can find all delivery zones including a postcode checker here.

How much does shipping cost?
Standard delivery is $16.50 per restaurant or store unless otherwise stated in their policies.

Why is there a delivery fee?
We charge a delivery fee to keep our restaurant commission rates low.

Is there a minimum order amount for home delivery?
There is no minimum order for delivery.

What time will my delivery arrive?
Metropolitan Melbourne deliveries can choose between an overnight (midnight to 8am) or daytime (9am to 6pm) delivery window. Regional Victorian deliveries are made between 6am and 6pm. Delivery orders receive a tracking link the night before delivery with an estimated delivery time within the chosen window. You can find all our delivery information here.

What happens if I am not home when the delivery arrives?
Deliveries are left according to all reasonable instructions provided by the customer. If there is a chance you will not be home when the delivery is made, please provide instructions for the driver so it can be left in a safe place. If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to enter. Otherwise, the delivery (including non-delivery) will be at the discretion of our delivery partner.

Can the driver call me when he arrives?
Please add any requests to the delivery instructions at the checkout. Note that you will be alerted via text message that your delivery will be arriving soon and also once your delivery has been made. Please find delivery communication information here.



Click & Collect

Can I pick up my order?
Some (not all) sellers offer the option to collect orders. This will be listed on each of their product pages and their main restaurant pages.

Can I do same day click and collect?
Some (not all) sellers allow same day click and collect. You’ll need to check with each restaurant individually. You can find their contact information here.

What time can I collect my order?
Each restaurant has different collection times. You’ll need to check with each restaurant individually. You can find their contact information here.



Customer Service & Support

How do I contact Providoor?
Please email support@providoor.com.au

What do I do if I have a complaint or query?
Please email support@providoor.com.au

How long will it take for Providoor to respond by email?
The Providoor customer support team is available on email 8am - 7pm 7 days a week. We prioritise urgent queries but you can expect a response within 24 hours.



Gift Vouchers

As of 26th November 2020, Providoor has switched to a new system of delivering e-gift vouchers. Any vouchers purchased prior to this are still valid for 3 years from purchase and redeemable by following the instructions on the email or PDF provided at the time of purchase. If you have any questions please email us.

Are gift vouchers digital or physical?
Providoor gift vouchers are digital only and emailed to you at the time of purchase. We don’t offer physical gift vouchers at this stage.

When will my gift voucher be sent to me?
Your gift voucher will be issued immediately after purchase. If you have not received it please check your spam/ junk folder or contact us at support@providoor.com.au.

How do I redeem a gift voucher?
If your gift voucher was purchased before 26 November 2020, to redeem you will need to enter the voucher number in the 'Coupon Code' field at checkout. Note that vouchers vouchers purchased before 26 November 2020 cannot be redeemed in conjunction with any other promotional code and are single use only.
If your gift voucher was purchased after 26 November 2020, to redeem you will need to enter the e-gift voucher code & PIN at the payment stage of checkout.

How long are gift vouchers valid for?
Providoor gift vouchers will expire 3 years after the date of purchase.

I have a question relating to a gift voucher, who can I speak to?
Please email us. support@providoor.com.au

Is the delivery fee covered when using a gift voucher?
If your gift voucher was purchased before 26 November 2020, your gift voucher will cover goods only i.e. delivery is not covered by the voucher. If your gift voucher was purchased after 26 November 2020, you voucher covers goods and delivery.

Now that you've updated gift voucher redemption, can I still use my old Providoor voucher?
Yes, you can still use the voucher as per the instructions supplied at purchase. All vouchers are valid for 3 years from purchase.

Who do I contact if I haven’t received the gift voucher I purchased?
Please email us support@providoor.com.au

I have misplaced my gift voucher in my inbox, who do I contact?
Please email us support@providoor.com.au

I think I entered the wrong email address when purchasing my gift voucher. Who do I contact to update this?
Please email us support@providoor.com.au

Can I use multiple vouchers in a single transaction?
If the vouchers you are redeeming were purchased after 26 November 2020, yes you can use multiple gift vouchers in the same transaction.
If you are needing to transact with multiple vouchers that were purchased prior to 26 November 2020 please email support@providoor.com.au

I have a voucher that was purchased prior to 26 November 2020 as well as a voucher that was purchased after November 2020, can I use them both in one transaction?
Yes, you will need to use the coupon code field to redeem the earlier style voucher, and enter the e-gift voucher code & PIN of the newer style voucher at the payment stage of checkout.

Where can I check my gift voucher balance?
You can check your balance here.

Can you change my old gift voucher over to a new gift voucher?
Unfortunately not at this stage. If you are having particular trouble though, please email support@providoor.com.au and we can assist.

How many gift vouchers can I order in a single transaction? What is the best way to order bulk gift vouchers in a single transaction?
There is no limit, however, please email support@providoor.com.au and we can assist you with bulk orders (i.e. over 5 vouchers).

Can I choose how much the voucher is for?
Of course, this way you can customise your perfect gift. Just enter the value when you add the voucher to the cart.

Can I write a custom message?
Yes, you are able to do this at the checkout.