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Grocery

Grocery

Stock your kitchen with our curated selection
of fresh produce and pantry goods from
Melbourne's best suppliers.



Meatsmith
Expertly cut fresh and marinated meats,
ready-made meals and pantry essentials.


Kitchen & Table

Kitchen & Table

Shop Providoor's edit of kitchen and home
wares to bring the restaurant experience
home and make it a dinner party.



Minimax
Australian and European Cookware,
kitchenware, tabletop and giftware.

Salt&Pepper
A broad selection of dinnerware, kitchen
and home decorator accessories.

  • NOW DELIVERING TO WIDER MELBOURNE, MORNINGTON PENINSULA, BELLARINE PENINSULA, GIPPSLAND, BALLARAT, BENDIGO, GEELONG & GREATER GEELONG.


Privacy Policy

PART 1 – INTRODUCTION

1. Name and contact details
1.1 Providoor Pty Ltd (ACN 640 248 899) (Providoor) operates an online ordering platform at this website (Site) for users to purchase pre-prepared refrigerated meals, food, beverages (including alcohol) and retail products (Products) from premium restaurant, hospitality and retail providers (Restaurant and Retail Partners) which can be collected by or delivered to you.
1.2 Providoor can be contacted at hello@providoor.com.au or by using the instant messaging facility on our Site.
1.3 This Privacy Policy sets out how Providoor collects, uses and discloses personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).



PART 2 – INFORMATION WE COLLECT AND WHAT WE DO WITH IT

2. Information we collect
2.1 Providoor collects the following personal information from subscribers, customers and users (You) to provide news and information about Providoor and its Restaurant and Retail Partners and to fulfil orders and deliver Products: (a) Your name; (b) Your contact information (including phone number and email address); (c) Your Product purchases; (d) Your payment details; (e) Your billing and delivery address; and (f) Your instructions. (Your Information)
2.2 Providoor collects your information when you provide or enter information on the Providoor Site or you email or contact us directly.
2.3 Your Information will be securely stored with a third party storage provider in Australia and transactions are made over a secure encrypted connection.
2.4 Providoor collects statistics on the use of the Site for marketing and improvement purposes.



PART 3 – USE AND DISCLOSURE OF INFORMATION

3. Use and disclosure
3.1 Providoor may use your information to: (a) provide you with news or information about Providoor, its Restaurant and Retail Partners and its range of Products; (b) offer you promotions from Providoor or its Restaurant and Retail Partners; (c) fulfil your order and arrange delivery or pick up of Products; (d) transact your purchase; and (e) monitor and improve performance; and (f) provide support and respond to complaints.
3.2 Providoor may share and disclose your information with: (a) Restaurant and Retail Partners; (b) Third party providers of its web-based platform and Site, limited to the purpose of providing services to Providoor; (c) Third party providers of billing and transacting services, limited to the purpose of providing services to Providoor; and (d) Other third parties for the purposes of providing news, information and promotional services to you.



PART 4 – HOW YOUR CAN ACCESS OR UPDATE YOUR INFORMATION

4. Access
4.1 Providoor relies on the information you provide.
4.2 If you have any concerns or questions about your privacy or the way your information is handled by Providoor, including a request for your information or a request for a correction to your information, please write to us at support@providoor.com.au, providing the relevant details.
4.3 If you are not satisfied with Providoor’s response to your complaint, you may make a privacy complaint to the Office of the Australian Information Commissioner.
4.4 If you no longer want to receive news, information or promotional offers from Providoor, please write to us at support@providoor.com.au or unsubscribe using the link provided in a Providoor email you receive.



PART 5 – AMENDMENT TO POLICY

5. Amendment
5.1 This Privacy Policy is current at the time of publishing on the Site.
5.2 Providoor may amend its Privacy Policy from time to time including for operational or technology requirements or to comply with changes to privacy standards or legislation.
5.3 Any changes will be notified by an updated Privacy Policy being published on the Site.
5.4 To the extent of any inconsistency between the terms of Privacy Policy and applicable privacy laws, such terms shall be construed or amended so as to make them consistent with applicable privacy laws.